Privacy Policy

1. Introduction

This Privacy Policy explains how EterniHost ("we," "us," "our") collects, uses, stores, and protects your personal information when you use our website and VPS hosting services.

This policy should be read together with our Terms of Service.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice in the client area. Your continued use of our services after such changes constitutes acceptance of the updated policy.

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

We use your personal data only for the following purposes:

• To create and manage your account
• To provide, operate, and maintain your VPS services
• To process payments and issue invoices
• To communicate with you (support, service updates, billing notices)
• To detect, prevent, and investigate fraud, abuse, or security issues
• To comply with legal and regulatory obligations
• To improve our services and infrastructure

4. Sharing of Your Information

We do not sell, trade, or rent your personal data to third parties.

We may share your information only in the following limited cases:

• With trusted service providers (e.g., payment processors, fraud prevention services, email delivery providers) who are contractually obliged to protect your data
• When required by law, court order, or government authority
• To protect the rights, property, or safety of EterniHost, our users, or the public
• In connection with a merger, acquisition, or sale of assets (in which case we will notify you)

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We keep your personal data only for as long as necessary:

• For active accounts: as long as your account remains active and for a reasonable period thereafter for legal, tax, or auditing purposes
• Upon account termination or cancellation: billing and account data is retained for the period required by law (typically 7 years for financial records); all other personal data and VPS content is deleted within 30 days unless retention is required by law

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – request a copy of the data we hold about you
• Rectification – correct inaccurate or incomplete data
• Erasure – request deletion of your data (where legally permissible)
• Restriction – limit how we process your data
• Objection – object to certain types of processing
• Data portability – receive your data in a structured, commonly used format

To exercise any of these rights, please open a support ticket. We will respond within the timeframes required by applicable law (usually 30 days).

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. Users aged 13–18 may only use our services with verifiable parental or guardian consent.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyse traffic and improve the site

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

10. International Data Transfers

Your data may be processed and stored in data centres located in various countries. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place when data is transferred outside your home jurisdiction.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please open a support ticket.